Gain Control of Your Reputation Now!
Maintaining a positive reputation for your dental practice is crucial to acquiring and keeping patients coming to your practice. Your online reputation is especially important in this day and age of mobile devices and social media. Patients are likely to voice their opinions over a digital platform; this is making an impact on reputations everywhere. One bad experience of a patient can hurt your practice if they choose to voice their experience over a reviewing platform such as Yelp, Yahoo, Google+, or even Facebook. This will be visible to everyone who comes across your page and can prevent patients from choosing your practice. At Dental Affiliate, we want your online presence to beat out your competitors, which is why we offer our clients advice as well as software to cope.
ReviewDoor™, Your Bad Review Bodyguard
Maintaining nothing but positive reviews can be a tricky business. There can be something small that might trigger your patient to post a bad review, which can easily damage your reputation. Luckily, at Dental Affiliate, we can offer our clients ReviewDoor – a new software for review management. With ReviewDoor, you can send your patients text messages or emails prompting them to review their experience. Patients who click anything below 4 stars will be asked why their visit was unsatisfactory. This review is then sent to the practice without being posted online anywhere. This allows you to follow up with the patient to apologize for their experience as well as make things right to keep them as a patient. The ReviewDoor software also does not post negative reviews without your approval. As a result, your practice’s online reputation does not have to suffer due to one negative review. For more information about our ReviewDoor software, please visit our ReviewDoor page.
How to Provide an Exceptional Experience
Most patients look forward to their dentist appointments as much as they look forward to filling up their car with gas; it’s not the most exciting experience, but it needs to be done. Providing an exceptional experience for your patients is what will keep them returning and looking forward to their visits. To start, a friendly and welcoming staff always makes patients feel more comfortable. Patients should also be walked through every procedure so they know what to expect as well as prevent any potential dental anxiety from occurring. To make the experience even better, provide extra levels of comfort to your patient like music to listen to during their appointment, TV to watch, or even blankets. As long as your patient experiences a high level of comfort, they will most likely give you a good review.
How to Handle a Bad Review
Bad reviews are inevitable; authors, chefs, musicians and dentists all receive them. It is a matter of handling the review. For example, authors and musicians can just take the constructive criticism and either use it to improve, or to simply shake it off. Dentists on the other hand, should solely use their bad reviews as criticism for improvement. Upon receiving a bad review, the dentist or office manager should reach out to the patient and find a way to make amends. This might save you from losing a patient, and they may even delete their bad review. Bad reviews are a friendly reminder to treat all patients with individual needs.
Need Help Managing Your Reputation?
At Dental Affiliate, we offer our clients advice to handle their reputation as well as our bad review bodyguard, ReviewDoor. Stop bad reviews from going public, while acquiring more positive reviews in general. To learn more, contact us today!